Refund Policy for Physical Products

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Thanks for purchasing our products at www.serenaelis.com operated by Serena Elis. 

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In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. 

If anything is unclear or you have more questions feel free to contact our customer support team.

 

Refund Policy for Digital Products

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Thanks for purchasing our products at www.serenaelis.com operated by Daydream X Sea.

We do not offer a money-back guarantee for all digital purchases made on our website. If you are not satisfied with the product that you have purchased from us, we can adjust or correct the digital product as soon as possible. You are not eligible for a full reimbursement for Digital Content. 

 We encourage our customers do research or as questions when purchasing our services. Please leave a detail message when booking so we can ensure it fits your needs.

If you have any additional questions in regards to physical and digital products don't hesitate to email us.